Refund policy

Return & Refund Policy

Last Updated: June 10, 2026

Thank you for shopping with FLIKKY.SHOP ("FLIKKY", "we", "our", or "us"). We strive to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

By placing an order on FLIKKY.SHOP, you agree to the terms outlined in this policy.

1. Business Information

Brand Name: FLIKKY.SHOP
Trade Name: FLIKKY

Managed By: Dabhi Rutikkumar Rameshbhai

GSTIN: 24HTWPR2831G1Z5

Email: flikkly@hotmail.com

Phone: +91 63569 11474

Business Address:
Plot No. 329, 2nd Floor, Room No. 202,
Reliance Nagar G.H.B., Shree Ram Chowk,
Sayan Road, Amroli, Surat, Gujarat – 394107, India

2. Return Eligibility

Customers may request a return if:

  • The product received is damaged.

  • The product received is defective.

  • The wrong product was delivered.

  • The product is significantly different from the description provided on the website.

To be eligible for a return:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned with original packaging, tags, accessories, manuals, and invoices (if applicable).

  • Proof of purchase must be provided.

3. Non-Returnable Items

The following items are generally not eligible for return unless received damaged or defective:

  • Products purchased during clearance or final sale promotions.

  • Gift cards and digital products.

  • Personalized or customized products.

  • Products damaged due to misuse or improper handling by the customer.

  • Items returned without original packaging or accessories.

4. How to Request a Return

To initiate a return, contact us with:

  • Order Number

  • Customer Name

  • Contact Details

  • Reason for Return

  • Clear photos or videos of the product (if damaged or defective)

Contact Information

Email: flikkly@hotmail.com

Phone: +91 63569 11474

Our team will review your request and provide further instructions.

5. Replacement Policy

If a product is found to be:

  • Damaged during transit

  • Defective

  • Incorrectly delivered

we may offer a replacement subject to product availability.

If a replacement is unavailable, a refund or store credit may be offered at our discretion.

6. Refund Policy

Refunds may be approved when:

  • A return is successfully received and inspected.

  • The ordered product is unavailable after payment.

  • An order is cancelled before shipment.

  • A replacement cannot be provided.

All refunds are subject to verification and approval.

7. Refund Processing Time

Once approved:

  • Refunds are typically processed within 5–10 business days.

  • The time required for the refund to reflect in your account depends on your payment provider, bank, or financial institution.

Refunds will be issued through the original payment method whenever possible.

8. Return Shipping

If the Return Is Due To:

Our Error

  • Wrong product delivered

  • Damaged product

  • Defective product

Return shipping costs may be covered by FLIKKY.SHOP.

Customer Preference

  • Change of mind

  • Incorrect selection by customer

  • No longer needed

Return shipping costs may be the responsibility of the customer, subject to approval of the return request.

9. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

If the order has already been shipped, cancellation may not be possible and the return process may need to be followed instead.

10. Refused Deliveries

If a customer refuses delivery without a valid reason, any refund issued may be reduced by applicable shipping, handling, or return charges.

11. Inspection and Approval

Returned products are inspected upon receipt.

We reserve the right to:

  • Approve or reject return requests.

  • Determine eligibility for refunds.

  • Refuse returns that do not meet policy requirements.

12. Fraud Prevention

FLIKKY.SHOP reserves the right to deny returns, replacements, or refunds in cases involving:

  • Suspected fraud

  • Abuse of return policies

  • False claims

  • Excessive return activity

13. Limitation of Liability

To the maximum extent permitted by law, FLIKKY.SHOP shall not be liable for indirect, incidental, or consequential damages arising from the purchase, use, or return of products.

14. Changes to This Policy

We reserve the right to modify, update, or replace this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

15. Contact Us

For return, replacement, or refund-related inquiries, please contact:

FLIKKY.SHOP

Email: flikkly@hotmail.com

Phone: +91 63569 11474

Address:
Plot No. 329, 2nd Floor, Room No. 202,
Reliance Nagar G.H.B., Shree Ram Chowk,
Sayan Road, Amroli, Surat, Gujarat – 394107, India

By placing an order with FLIKKY.SHOP, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.